ORDER CITY – REFUND POLICY

1. General Refund Policy

Refunds are subject to review and approval based on the following conditions:

2. Food Delivery Orders

• Refunds are only issued for incorrect, damaged, or undelivered food.
• Issues must be reported within 30 minutes of delivery.
• Restaurant policies may apply in specific cases.

3. Logistics Services

• Cancellation before pickup: Full refund (excluding service fees).
• After pickup but before delivery: Partial refund (service fees apply).
• Lost/Damaged Items: Compensation is covered under the P2P insurance system.

4. Cleaning Services

• If a cleaner fails to arrive, users may request a full refund or reschedule.
• If the service is unsatisfactory, a dispute must be filed within 24 hours for partial or full refunds.

5. Refund Processing

• Approved refunds are processed within 5-10 business days.
• Refunds are issued to the original payment method or wallet balance.